Service Design: From Insight to Implementation

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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Prvi put objavljeno: 2013
Godina izdavanja: 2013

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Jorge Vazquez Trujilloje citiraoпре 4 године
into three primary spheres: care, response, and access.
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Jorge Vazquez Trujilloje citiraoпре 4 године
Core service offerings can be grouped
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Jorge Vazquez Trujilloje citiraoпре 4 године
In the service economy, services can be redesigned on a continuing basis to keep a competitive edge in the market.
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