en
Robert Spector

The Nordstrom Way to Customer Service Excellence

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  • Ina Risnantyje citiraoпре 7 година
    Application 3: Vendor as Partners
    If you expect excellence from your employees, you should expect the same from your partners and vendors.
    Compile a list of qualities that elicit the following attributes in vendors and suppliers.
    1. A sense of customer service.
    2. A definition of customer service.
    3. A desire to give customer service.
    4. A willingness to work hard.
    5. Judgment.
    6. Creativity.
    7. Dealing with difficult situations.
    8. A competitive spirit.
  • Ina Risnantyje citiraoпре 7 година
    Application 2: Ask the Question: What Does Great Customer Service Mean to You?
  • Ina Risnantyje citiraoпре 7 година
    Application 1: Getting Feedback From the Customer

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