Help! I need to master critical conversations

Have you ever worried about delivering truthful feedback at work? If you water down the message, the real issues do not get aired or understood. On the other hand, if the brutal truth is delivered, you may risk damaging your work relationships.
This book provides practical frameworks to plan and deliver a critical conversation in such a way that the brutal truth can be communicated while still maintaining good relationships. It is designed as a practical how-to guide with real-world examples tested in a business coaching environment.