One of the keys to Alior’s success is its virtual bank offer. This is a fully virtual, 24 hours a day, 7 days a week online bank branch, with a complete variety of contact options including video conversations and video chats. The virtual branch not only offers conversation and advice; customers can also buy products and request consultants to complete application forms for them. The forms are displayed on screen as they are processed, enabling the customer to easily follow the progress of the application.
There are dedicated mobile applications for these features available at the Apple and Google stores, providing full accessibility and integration of the bank’s services through smartphone devices. The mobile applications offer a number of additional features such as:
• looking up personal saving status by shaking the smartphone
• quick domestic transfers (also instant transfers) via mobile