John DiJulius shares his expert tips for quickly building lasting emotional ties.
You'll Learn:
1) Four touchpoints that effectively build rapport
2) The subtle ways you’re killing the conversation
3) How to go from indifferent to curious
About John:
John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book,
The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.
John’s book:
The Relationship Economy: Building Stronger Customer Connections in the Digital Age John’s TED Talk: “Meet as Strangers, Leave as Friends” John’s website: TheDijuliusGroup.com John’s email:
John@dijuliusgroup.comItems mentioned in the show:
Book:
Everything I Know About Business I Learned from Monopoly by Alan Axelrod Book:
How to Win Friends and Influence People by Dale Carnegie Book:
From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz Previous Episode: 150: Expressing Radical Candor with Kim Scott
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View transcript, show notes, and links at
http://AwesomeAtYourJob.com/ep524
