Tom Murphy has been an aviation industry trainer for more than twenty years. He is currently president of The Service Institute, whose Airport Ambassador Program offers training, incentives and promotion to help airport professionals meet and exceed the needs of air travelers. For the last few years, he has focused primarily on helping thousands of aviation professionals and their families in the wake of the September 11th attacks. He lives in Bellingham, Washington, and can be reached through this book’s companion website, www.reclaimingthesky.com. The author’s profits from all sales of Reclaiming the Sky will go to aviation-related charities, including the WINGS Foundation and the CAUSE Foundation which support American and United Airlines flight attendants.