You're My Favorite Client

Don’t forget: design solves a problem within a set of constraints. Tell them one of yours is that you have a half-finished project that needs an honest evaluation of how much is worth keeping.

What I need you to remember, though, is that the next designer you hire isn’t responsible for what happened with your previous one.

Guess what? You didn’t save money. What you save on cost, you take on risk.

You may win a battle to lose the war.

Getting fired should never come as a surprise. If someone’s not working out, you need to let them know.

One rule: never make people think they have a chance when they don’t.

How do you know the relationship is unrecoverable? Simple. You no longer trust the designers.

The thing that turns a small mistake into a big one is failing to acknowledge it.

One of the designer’s goals is making the person who hired them look like a genius.

No one likes writing a check if they don’t feel like they’ve gotten that check’s value.