praise in public and criticize in private.
People don’t care how much you know
Until they know how much you care.
You don’t have many strong relationships with people who put you down. You avoid these people and seek out those who believe in you and lift you up
it’s your responsibility to make a concerted effort to create a positive change.
Elizabeth, if you want people to act right toward you, you act right toward them.
Are we quick to respond to others’ needs?
Do we run from problems or face them?
Do we talk more about bad news or good news?
Do we give people the benefit of the doubt, or do we assume the worst
Even better, they will each tell eight people about the situation’s happy conclusion
problems are solved quickly
three customers who’ve received poor service will never buy from that store again and, worse, management will never know why
Putting the Principles to Work
I will apply the principles from this chapter to my relationships with people in the following ways:
Further Study
Bringing Out the Best in People, Alan Loy McGinnis
The Friendship Factor, Alan Loy McGinnis.
What are some possible obstructions

Какие возможные препятствия

We may be spending too much time studying our problems and not enough time solving them.
You want others to encourage you.
his gaze lingers
bound to goof
The measure of a leader is not the number of people who serve him but the number of people he serves. Real leaders have something to give, and they give it freely.
First, you must see it yourself very clearly; you can’t transfer something that you can’t see. Then you must be able to say it creatively so that people understand and can grab hold of it. Finally, you must be able to show it constantly. It must be continually placed before the followers as a reminder of the goal.
there are five nonnegotiable characteristics that every effective leader must have: a sense of calling, an ability to communicate, creativity in problem solving, generosity, and consistency.
He who thinketh he leadeth and hath no one following him is only taking a walk.”
Confidence breeds confidence.
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