Fundamental Techniques In Handling People 1. If You Want To Gather Honey, Don’t Kick Over The Beehive When you get the urge to criticize someone, stop and try to figure out why they say the things they do. Criticism never achieves a positive result.
Therefore, if you’re smart, instead of talking in terms of what you want, always talk in terms of what your listener wants. You can get anything you want in life if you just help enough other people get what they want out of life.
"God himself, sir, does not propose to judge man until the end of his days." -Dr. Johnson "Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean." -Confucius "A great man shows his greatness by the way he treats little men." -Carlyle
Be sincere. Don’t promise anything you can’t or won’t deliver. Know exactly what it is you want the other person to do. Be empathetic. Look at it from the other person’s point of view. Consider the actual benefits the other person will receive. Match those benefits to the other person’s wants. Couch your requests in terminology that vividly portrays the actual benefits the other person will receive.
If you give a person a fine reputation to live up to, people have a funny habit of actually living up to that reputation you gave them. If you want to improve a person in a certain respect, act as though that particular trait were already one of his or her outstanding characteristics.