Citati iz knjige „Summary: How to win friends and influence people Dale Carnegie“ autora Must Read Summaries

The Big Secret Of Dealing With People
Give honest and sincere appreciation.
He Who Cannot Walks A Lonely Way
Fundamental Techniques In Handling People
1. If You Want To Gather Honey, Don’t Kick Over The Beehive
When you get the urge to criticize someone, stop and try to figure out why they say the things they do. Criticism never achieves a positive result.
The way straight into someone else’s heart is to talk about the things of most importance to them, not to you
People are creatures of logic, not reason
Therefore, if you’re smart, instead of talking in terms of what you want, always talk in terms of what your listener wants. You can get anything you want in life if you just help enough other people get what they want out of life.
When you go fishing, you don’t put strawberries and cream on the hook. You use something that fish like - a worm.
If you try, you can work out the good points in every person who crosses your path. All it takes is a bit of effort and the right attitude.
Ask questions rather than giving orders.
"God himself, sir, does not propose to judge man until the end of his days."
-Dr. Johnson
"Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean."
-Confucius
"A great man shows his greatness by the way he treats little men."
-Carlyle
Criticism never achieves a positive result.
Be sincere. Don’t promise anything you can’t or won’t deliver.
Know exactly what it is you want the other person to do.
Be empathetic. Look at it from the other person’s point of view.
Consider the actual benefits the other person will receive.
Match those benefits to the other person’s wants.
Couch your requests in terminology that vividly portrays the actual benefits the other person will receive.
If you give a person a fine reputation to live up to, people have a funny habit of actually living up to that reputation you gave them.
If you want to improve a person in a certain respect, act as though that particular trait were already one of his or her outstanding characteristics.
The difference between flattery and appreciation is that flattery comes from the teeth out while appreciation comes from the heart. Flattery is telling the other person exactly what he wants to hear.
Criticism is futile because it immediately puts the other person on the defensive.
"A great man shows his greatness by the way he treats little men."
Criticism never achieves a positive result.
Become genuinely interested in other people
Sometimes this requires tact. For example, if you are unable to help someone by doing what they ask, you can deflect their unhappiness by helping them find someone else to take your place.
Use the following guidelines;
Be sincere. Don’t promise anything you can’t or won’t deliver.
Know exactly what it is you want the other person to do.
Be empathetic. Look at it from the other person’s point of view.
Consider the actual benefits the other person will receive.
Match those benefits to the other person’s wants.
Couch your requests in terminology that vividly portrays the actual benefits the other person will receive.
When our friends excel us, they feel important; when we excel them, they feel inferior or envious. Talk less about yourself and listen more to your associates and they will love to have you around.
"If you want enemies, excel your friends; but if you want friends, let your friends excel you."
-La Rochefoucauld, French philosopher
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