Orchestrating Experiences

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Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Ova knjiga je trenutno nedostupna

480 štampanih stranica

Prvi put objavljeno: 2018
Godina izdavanja: 2018

Citati

Vadym Kravtsovje citiraoпре 2 године
you can equip disparate stakeholders to generate ideas for making better end-to-end experiences
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Vadym Kravtsovje citiraoпре 2 године
Many of your colleagues likely have lived through poorly facilitated brainstorming sessions
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Vadym Kravtsovje citiraoпре 2 године
Opportunities result from interpreting what you have learned and placing it within the context of your organizational goals and business strategy
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