Networking: How to Use Network Advertising on Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube, and More

Write Relevant Content

Rather than have the consumer continue to present the argument on the social media forum, respond with something similar to: “We would like to do everything we can to rectify the situation. We have sent you a private message to resolve any issues with our product or service.”

By using this method, the consumer voices his or her complaint and the business demonstrates their concern for their consumers ‘satisfaction.

For the complaint to be resolved, it is suggested that you acknowledge the situation publicly on the forum and respond to the actual complaint privately.

t will allow you to avoid emotional responses and it will provide timely prearranged responses. An instinctive response may lead to a defensive reaction; we want to avoid reactions that leave the business in a negative point of view.

should be able to come up with a few) that will likely be manifested on a social media platform.

better prepare yourself for situations that arise, you should come up with a list of hypothetical scenarios or a list of perceived complaints (you

There is a bigger audience evaluating your response to negative feedback than you think.

Respond to comments whether they are simple statements, negative feedback, harsh criticisms, or complaints.

Engaging the service of a company does not, however, mean leaving everything to the company. You need to work closely with a company you choose to engage in developing your strategy.

Engage Conversation & Address Negative Feedback

Always respond. Know how to handle negative feedback, and never delete.